Desirae Manderville
Johnson City
Summary
Dedicated professional with proven experience in upholding rigorous cleanliness standards and providing outstanding customer service. Recognized for strong problem-solving abilities and effective teamwork, contributing to improved guest satisfaction and operational performance.
Overview
8
8
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel Suites
Vestal
03.2026 - Current
- Delivered exceptional customer service by promptly addressing guest requests.
- Maintained cleanliness by sweeping, mopping floors, and vacuuming carpets and rugs.
- Sanitized and cleaned sinks, mirrors, toilets, and showers to ensure hygiene standards.
- Changed bed linens and towels while tidying up rooms for guest comfort.
- Managed trash disposal across the property to maintain a tidy environment.
- Responded efficiently to housekeeping requests from guests to enhance satisfaction.
- Reported maintenance issues or damages to supervisors for swift resolution.
- Trained newly hired staff to optimize productivity and enhance team performance.
Personal Shopper
Walmart
Johnson City
11.2023 - 02.2026
- Utilized mobile devices to streamline order processing and enhance inventory checks.
- Ensured accurate product selection to fulfill customer requests efficiently.
- Bagged groceries while preserving the condition of fragile items and proper temperature for perishables.
- Scanned items during shelf retrieval to update stock information accurately.
- Inspected returned merchandise for damage prior to restocking on display shelves.
- Trained employees on best practices, significantly reducing process lags.
- Staged customer orders in regulated temperature areas to ensure optimal freshness.
- Maintained accurate inventory records for department products.
Residential Cleaner
Merry Maids
Owego
08.2023 - 12.2023
- Executed detailed cleaning protocols to maintain residential spaces to high standards.
- Engaged with clients to assess specific cleaning preferences and requirements.
- Cleaned refrigerator interiors and exteriors based on homeowner instructions.
- Adhered to supervisor directives for special tasks or requests.
- Delivered exceptional customer service, ensuring client satisfaction at all times.
AirBnb Cleaner
Services By Gina
North Port
03.2023 - 08.2023
- Utilized eco-friendly cleaning products to uphold health and safety standards.
- Collaborated with team members to efficiently execute large-scale cleaning projects.
- Monitored inventory levels and prepared supply lists for cleaning products.
- Notified managers regarding repair needs and updates to building operating systems.
- Emptied wastebaskets and transported trash to designated disposal areas.
Personal Shopper
Walmart
Vestal
08.2020 - 11.2022
- Collaborated with store associates to ensure product availability and timely stocking updates.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction.
- Trained new hires on operational procedures and customer service best practices.
- Maintained high standards of customer service while fulfilling requests accurately.
- Scanned items during shelf pulls to update stock information in the system.
- Bagged groceries carefully to preserve product condition, separating fragile items and maintaining temperature for perishables.
Housekeeper
Holiday Inn Express Hotel
Owego
04.2018 - 03.2020
- Maintained high cleanliness standards by cleaning and servicing guest rooms daily.
- Responded to guest requests regarding housekeeping services to maintain high service standards.
- Restocked supplies and amenities in bathrooms and common areas to ensure guest satisfaction.
- Inspected guest rooms for damage and reported maintenance issues promptly.
- Assisted with laundry operations, including washing, drying, and folding linens.
- Trained new hires to enhance team effectiveness and support seamless operations.
Education
GED -
Broome-Tioga BOCES
Endicott, NY06-2026
Skills
- Cleaning techniques
- Supplies management
- Attention to detail
- Time management
- Customer service
- Problem resolution
- Collaboration techniques
- Cleaning techniques
Timeline
Housekeeper
Holiday Inn Express Hotel Suites
03.2026 - Current
Personal Shopper
Walmart
11.2023 - 02.2026
Residential Cleaner
Merry Maids
08.2023 - 12.2023
AirBnb Cleaner
Services By Gina
03.2023 - 08.2023
Personal Shopper
Walmart
08.2020 - 11.2022
Housekeeper
Holiday Inn Express Hotel
04.2018 - 03.2020
GED -
Broome-Tioga BOCES