Desirae Mines
USPS, United States Postal Service
Montpelier,VA
10
years of professional experience
Experienced customer service and operations professional with a record of resolving client issues, improving workflows, and maintaining strong service levels. Skilled in communication, cash management, and dependable follow-through. Brings a steady focus on accuracy, teamwork, and customer satisfaction.
Work History
Clerk
4 Years 11 Months- Processed postage payments and accepted parcels using USPS retail service equipment.
- Verified addresses, postage, and mailing requirements to prevent processing errors.
- Sorted incoming and outgoing mail for accurate routing across delivery and retail operations.
- Distributed correspondence, packages, and forms to appropriate departments and carrier routes.
- Maintained records, logs, and inventory for accountable mail and office supplies.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
CSM
4 Years- Managed daily client communications, ensuring timely updates, clear expectations, and accurate follow-through.
- Led client issue resolution, coordinating cross-functional teams to close escalations and restore service levels.
- Directed account support activities, aligning priorities with client needs and internal operational requirements.
- Improved service workflows by standardizing intake, tracking, and escalation processes across support channels.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Timeline
Clerk
USPS, United States Postal Service
11.2021 - CurrentRead More
CSM
Walmart
01.2017 - 01.2021Read More
Virginia Randolph HS
High School Diploma
Read More