Desirae Wilson
Knoxville,TN
Summary
Results-driven employee with over 10 years in customer service, financial services, and sales. Expertise in managing high-volume customer interactions, resolving escalated issues, and overseeing financial transactions. Demonstrated leadership through coaching and team-building, fostering a customer-first culture while enhancing organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Customer Service Representative II
Knoxville Utilities Board
Knoxville, TN
08.2021 - Current
- Provide professional, solutions-focused customer service to a high volume of customers while addressing account questions, concerns, and service-related needs.
- Resolve escalated customer issues by identifying root causes, communicating solutions clearly, and working toward positive outcomes.
- Maintain detailed knowledge of company policies, procedures, products, and services to provide accurate information and guidance.
- Process customer requests and transactions accurately while meeting performance expectations.
Teller
ORNL Federal Credit Union
Knoxville, TN
02.2018 - 11.2021
- Processed deposits, withdrawals, loan payments, cash advances, transfers, and other financial transactions accurately.
- Provided daily customer service and financial support through a wide range of transactions and account services.
- Built customer relationships by understanding individual needs, delivering tailored solutions that fostered loyalty.
Financial Services Officer
ORNL Federal Credit Union
Knoxville, TN
02.2021 - 08.2021
- Guided members and prospective members in selecting suitable financial products, new accounts, loans, and related services.
- Provided professional service while maintaining accuracy, confidentiality, and compliance with established procedures.
- Facilitated account-opening and lending processes while offering notary services.
Sales Representative
Advantage Solutions
Knoxville, TN
06.2017 - 12.2018
- Engaged customers to introduce products and provide knowledgeable information, enhancing overall customer experience.
- Developed strong relationships with clients to enhance customer loyalty.
- Conducted product presentations to educate customers on features and benefits.
- Collaborated with team members to strategize sales approaches and techniques.
Assistant Basketball Coach
Union County High School
Maynardville, TN
09.2016 - 09.2018
- Facilitated team development through effective communication, organization, relationship building, teamwork, and accountability.
- Assisted head coach in developing training plans for athletes.
Cashier / Customer Service
Food City
Maynardville, TN
06.2014 - 05.2016
- Delivered customer service in fast-paced retail environment, processed transactions with precision, and managed cash handling effectively.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Education
Associate Degree -
Walters State Community College
Morristown, TNHigh School Diploma -
Union County High School
Maynardville, TNReferences
References available upon request.
Timeline
Customer Service Representative II
Knoxville Utilities Board
08.2021 - Current
Financial Services Officer
ORNL Federal Credit Union
02.2021 - 08.2021
Teller
ORNL Federal Credit Union
02.2018 - 11.2021
Sales Representative
Advantage Solutions
06.2017 - 12.2018
Assistant Basketball Coach
Union County High School
09.2016 - 09.2018
Cashier / Customer Service
Food City
06.2014 - 05.2016
Associate Degree -
Walters State Community College
High School Diploma -
Union County High School