Desire Irakoze
Fargo,ND
Summary
Versatile and adaptable individual with a background in customer service and logistics. Known for strong attention to detail and effective verbal communication. Ready to leverage expertise to enhance operational productivity and guest experiences.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
My Place Hotels
Fargo, ND
09.2024 - Current
- Greeted and assisted guests with check-in and checkout processes, ensuring a welcoming experience.
- Managed phone inquiries, providing accurate information about hotel services and reservations.
- Coordinated room assignments and housekeeping requests to maintain operational efficiency.
- Processed guest payments and maintained accurate financial records at front desk.
Manufacturing Operator
LM Wind Power
Grand Forks, ND
04.2024 - 09.2024
- Operated production machinery to manufacture wind turbine components efficiently.
- Conducted quality checks to ensure compliance with safety and performance standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in troubleshooting equipment issues, minimizing downtime during production runs.
Shipping/Receiving Specialist
Philadelphia Macaroni
Grand Forks, ND
03.2022 - 04.2024
- Managed incoming shipments, ensuring accurate documentation and inventory control.
- Inspected received goods for quality compliance and damage verification.
- Coordinated with warehouse team to optimize space utilization and storage efficiency.
- Implemented streamlined receiving processes to enhance operational productivity.
Warehouse Forklift Operator
Philadelphia Macaroni
Grand Forks, ND
10.2016 - 03.2022
- Operated forklifts to efficiently transport materials throughout warehouse facility.
- Conducted regular inspections and maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline shipping and receiving processes.
- Adhered to safety protocols, minimizing accidents and maintaining a clean work environment.
Education
Bachelor of Science - Management Information Systems
Hope Africa University
Bujumbura-Burundi10-2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Appointment scheduling
- Team collaboration
- Verbal and written communication
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
My Place Hotels
09.2024 - Current
Manufacturing Operator
LM Wind Power
04.2024 - 09.2024
Shipping/Receiving Specialist
Philadelphia Macaroni
03.2022 - 04.2024
Warehouse Forklift Operator
Philadelphia Macaroni
10.2016 - 03.2022
Bachelor of Science - Management Information Systems
Hope Africa University