Desire Scott
Sacramento,CA
Summary
Dynamic leader with a proven track record at Burger King, excelling in staff supervision and customer service focus. Enhanced guest satisfaction by resolving complaints swiftly and training team members in service excellence. Successfully managed inventory, reducing waste by 15%. Skilled in fostering team motivation and enforcing company policies for operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Lead
Burger King
06.2023 - 12.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members in customer service excellence and food safety protocols.
- Managed inventory levels, placing orders to minimize waste and ensure product availability.
- Facilitated effective communication between front-line staff and management for operational efficiency.
- Resolved customer complaints promptly, maintaining high standards of guest satisfaction.
- Monitored adherence to health and safety regulations, promoting a safe work environment for staff and customers.
- Completed store opening and closing procedures and balanced tills.
Crew Member
Burger King
06.2021 - 06.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
- Handled cash transactions accurately while balancing registers at shift end.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Cashier
Chevron
02.2020 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring daily reconciliation of funds.
- Assisted customers with product inquiries and provided exceptional service.
Deli Worker
Albertsons
09.2019 - 06.2020
- Prepared fresh deli products, ensuring compliance with food safety standards.
- Assisted customers in selecting high-quality meats and cheeses, enhancing overall shopping experience.
- Operated slicing and packaging equipment efficiently to meet customer demands.
- Maintained cleanliness and organization of deli area, promoting a safe work environment.
Crew Member
Burger King
12.2018 - 09.2019
- Assembled and prepared food items according to standardized recipes and procedures.
- Collaborated with team members to maintain clean and organized workspace during peak hours.
- Assisted in training new crew members on operational tasks and customer service standards.
- Maintained inventory levels by monitoring stock and restocking supplies as needed.
Education
High School Diploma -
Visions in Education
Sacramento, CASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Rules enforcement
Timeline
Shift Lead
Burger King
06.2023 - 12.2025
Crew Member
Burger King
06.2021 - 06.2023
Cashier
Chevron
02.2020 - 06.2021
Deli Worker
Albertsons
09.2019 - 06.2020
Crew Member
Burger King
12.2018 - 09.2019
High School Diploma -
Visions in Education