Desirea Ray
Jasper,GA
Summary
At Walmart I excelled as a Digital Personal Shopper, enhancing customer satisfaction through expert order management and exceptional service. Leveraging skills in online order processing and teamwork, I significantly improved efficiency and fostered repeat business. My dedication to detail and organization ensured high-quality, timely deliveries, solidifying a reputation for reliability and results.
Overview
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart.com
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
High School Diploma -
Pickens County High School
Jasper, GA05.2023
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Online Order Processing
- Prioritizing Orders
- Heavy Lifting
- Online ordering familiarity
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
- Multitasking
- Organizational Skills
- Reliability
- Self Motivation
Timeline
Digital Personal Shopper
Walmart.com
08.2022 - Current
High School Diploma -
Pickens County High School