Desiree Blackburn

• Trained new team members in cash register operation, stock procedures and customer services.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.

• Answered phone calls to assist customers with questions and orders.
• Collected credit card and cash payments to complete transactions for customer orders.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Processed customer payments quickly and returned exact change and receipts.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Set up and activated customer accounts.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Organizing files. Taking Calls, Communicating with potential clients. Helping solve problems typing out claims & reporting them. Saving Files. Setting appointments, Rescheduling appointments.

• Revised documents to improve information accuracy, diction and formatting.
• Converted paper documents into digital files and added documents into database systems.
• Reviewed files and other documents to obtain information to respond to requests.