Desiree Cuevas

• My responsibilities included but not limited to patients check in and out.

•Complete patient registration, updating demographics and insurance information. •Verify health insurance coverage online via Pear portal, Navinet, and Availity.

•Schedule future appointments, reschedule canceled appointments in office, via phone, or patient portal.

•Request medical records as needed.

•Print medical records, medication lists, and medical summaries via ECW.

•Collect copays when checking out patients. •Triage patients via phone to assess urgency of patients sickness, needs and prescription requests for Providers and nurse.

• My responsibilities included welcoming and greeting patients with in different locations.

• Completing patient registration including updating information as needed, insurance information and verification, assisting patients with completion of forms, processing paperwork and payments, while maintaining patient confidentiality.

• Handling myself in a professional and friendly manner, I also escorted patients to the dressing area, where they were instructed to change into proper gowns for the exam

• Prepared any necessary additional paperwork for future appointments and the scheduling of appointments.

• In addition to coordinating and reviewing required orders for diagnostic tests, I generated the daily invoice journal and reports.

• Requested additional medical records, reports and images for diagnostic studies

• I demonstrated my abilities to effectively communicate information and abided by front office policy and procedures participating in trainings when required.

• Welcome and greet all patients who entered the facility.

• Assisted chiropractors with patient evaluations and treatment plans.
• Managed patient scheduling and appointment reminders efficiently.

• Schedule and reschedule all appointments as needed.

• Contact various insurance companies to verify insurance.

• Send and request precertification and preauthorization.

• Contact and verify legal representation for legal cases.

• Set up machines and equipment for physical therapy.

• As a medical care assistant, I was responsible for initiating patient intake prior to visit with clinician.
• I informed patients about general reproductive healthcare, abortion services, all FDA approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex and medical procedures.
• I counseled patients on pregnancy outcome electives is a non-directive manner and provided factual unbiased information to the patients seeking an abortion. I performed appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia, and RH factor tests. I was responsible for educating patients of fees, visit procedures contraception, STDs etc. I provided room assistance for special procedures, followed HIPAA law to ensure confidentiality, scheduled patient appointments, cleaned, sterilized, and stocked exam rooms.

• As a clerical assistant and key holder I was responsible for opening and closing different facilities.

• Handled all administrative and clerical tasks in the office.

• Assisted in maintaining accurate patient records and documentation for treatments.

• Utilized medical insurance website or directly contact insurance company to verify eligibility. • Retrieve patient medical records for files, physicians, or other medical personnel.

• Prepare and submit claims to various insurance companies.

• Follow HIPPA law to ensure confidentiality.

• Properly Measure and fit patients with diabetic shoes and heat molded plastazote inserts.

• Answer incoming calls in a high volume call center.

• Welcome and greet patients at front desk while checking in or out.

• Register new or existing patients by entering all demographics or updating information as needed.

• Verify insurance and obtain referrals via internet on Pear Portal, Navinet, and Availity.

• Schedule, reschedule, or cancel appointments via phone, patient portal, messaging system, or mail.

• Answer voicemails in timely and professional manner.

• Triage calls or voicemails to technicians or other professionals.

• Answer and distribute faxes.