Desiree DelRomano
Inlet Beach,United States of America
Summary
Seasoned Director of Property Management known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, financial oversight, and tenant relations to ensure smooth operational flow and profitability. Excel in communication, leadership, and problem-solving skills, facilitating seamless collaboration across teams and with stakeholders. Committed to optimizing property performance while maintaining high standards of service and compliance.
Overview
36
36
years of professional experience
Work History
Director of Property Management
Live the Gulf Coast
30A /PCB, FL
04.2022 - Current
- Provided training and mentorship to junior property management staff for professional development.
- Retain property owners by maintaining properties according to the expectations set.
- Owner communication and onboarding.
- Negotiated contracts with vendors for the maintenance of properties.
- Created budgets and monitored expenses related to managing properties.
- Oversaw compliance with local regulations and safety standards.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Conducted regular inspections of all properties to ensure compliance with local laws and regulations.
- Prepared monthly financial statements detailing income and expenses associated with each property.
Customer Service Trainer
Delta Airlines
Panama City Beach, United States of America
10.2014 - 10.2024
- Provide customer service to people at the boarding gate and at the ticket counter.
- Additionally work in luggage offices working to ensure that luggage and cargo are moving properly.
- Excellent people and communication skills as well as the ability to successfully solve problems.
- Responsible for keeping all employees current with FAA mandated training courses and certifications.
- Conducted assessments of team members to identify areas for improvement in customer service skills.
Senior Property Manager
Exclusive 30A
Inlet Beach, United States of America
05.2020 - 04.2022
- Manage vendor schedules and vendor relationships in a professional manner.
- Retain property owners by maintaining properties according to the expectations set.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed property maintenance schedules, house keeping, inspectors, and vendor relationships for Exclusive 30A properties.
Business Development Manager
LSI Resorts
Honolulu, Hawaii
02.2017 - 04.2020
- Key member of the executive team developing sales strategies for new market growth, brand planning, and business development.
- Featured on the Today Show and NYTimes as Top Producer on Expedia & Booking.com.
- Expanded portfolio and services exponentially, with more than 3000 units operating in Las Vegas, Honolulu, Panama City Beach, and 30A.
- Identified potential clients, built relationships, and negotiated contracts.
Inflight Manager
Republic /Ryan Intl/ US Airways
Philadelphia, United States of America
05.1990 - 06.2014
- Directly responsible for the performance of the cabin staff and their duties as they relate to the safety and service of passengers on board.
- Inflight manager in charge of JFK Travelspan operation for all international travel to South America destinations.
- Inflight Manager for ACY/JFK bases.
- Assisted with recruitment and other corporate functions.
- Record keeping of attendance and performance records.
- Strong knowledge of FARS and customs procedures.
- Understanding of CFR 14 parts 91 and 135
- Flight Attendant certificate number 3056891.
- Maintained high standards of customer service and safety in accordance with company policies.
Education
Associate of Science -
Temple University
Philadelphia, PA01-1990
Director of Community Outreach
Friends of South Walton
South Walton , FLCertified CPR Instructor
Inlet Beach, FLSkills
- Background in property management
- Sales & Marketing
- Problem-solving aptitude
- Project development
- Customer relations manager
- Effective owner communication
- Travel Background
- Destination knowledge
Organizations
- Friends of South Walton 2018-present
- Emerald Coast Parrothead 2018-present
- Elks Lodge 2024-present
Timeline
Director of Property Management
Live the Gulf Coast
04.2022 - Current
Senior Property Manager
Exclusive 30A
05.2020 - 04.2022
Business Development Manager
LSI Resorts
02.2017 - 04.2020
Customer Service Trainer
Delta Airlines
10.2014 - 10.2024
Inflight Manager
Republic /Ryan Intl/ US Airways
05.1990 - 06.2014
Associate of Science -
Temple University
Director of Community Outreach
Friends of South Walton
Certified CPR Instructor