DESIREE DENSMAN
Leander,TX
Summary
Motivated young professional eager to build a successful career and establish a strong personal brand. Committed to personal growth and development while pursuing opportunities that align with long-term goals. Focused on leveraging skills and experiences to contribute positively to future endeavors.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Cook Hearing and Balance
Cedar Park, Texas
01.2023 - 02.2026
- Assisted patients with appointment scheduling and inquiries at Cook Hearing and Balance.
- Managed patient records using electronic health record systems effectively.
- Educated patients on hearing aids and balance assessments, enhancing their understanding and comfort.
- Addressed patient concerns and resolved issues with empathy and professionalism.
- Coordinated referrals to specialists, ensuring comprehensive treatment plans for patients.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments to streamline patient flow.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Sorted and organized incoming mail for efficient distribution.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Referred patients to appropriate professionals and services.
- Maintained accurate records of services provided during each visit or procedure.
Senior Sales Associate
Orange Theory Fitness
01.2022 - 06.2023
- Administrative Assistant/Receptionist
- Give tours of facility
- Sales
- Completed all membership agreements
- Manage and maintain all shared space within the facility
- Received and distributed USPS mail and UPS and FedEx packages
- New hire training
- Managed incoming telephone inquiries to ensure timely responses and enhance client satisfaction
- Initiated contact with prospective clients through targeted cold calling campaigns to generate leads
- Manage calendars for office
- Coordinate, plan and execute all social events for office
Recruiting Coordinator/Jr. Recruiter
Hire Up Staffing & Healthcare
03.2021 - 01.2022
- Onboarding of all new employees
- Setting candidate interviews
- I-9 E-Verify
- Client and Candidate management
- Updated all candidate and client records via applicant tracking system (Bullhorn)
- Maintained job ads via (Indeed, ZipRecruiter and Bullhorn)
- New Hire orientation
- Oversaw payroll documentation and records to ensure accuracy and compliance
- Print new hire packets and maintain documents as they are updated
- Procured and organized office supplies to support daily operations
- Handled high volume of phone calls
- Managed monthly calendar for territory director and recruiting managers
- Coordinated and facilitated office events to enhance team engagement and culture
- Customer Service
- Conducted cold calls to potential candidates
Customer Service and Lead Generator
Amazing Exteriors Call Center
06.2019 - 03.2021
- Customer service
- Trained new customer service representatives to enhance team readiness
- Conducted cold calls to potential clients, generating valuable leads for sales team
- Maintained up-to-date lead files and appointment paperwork for effective follow-up
- Setting up appointments
- Maintained and managed sales representatives' calendars
- Upsell during appointment
- Lead Generation
Hostess
Chez Zee American Bistro
06.2018 - 06.2019
- Provided customer service assistance by addressing inquiries and resolving issues
- Greet customers and take to specified table
- Answered phones and processed call-in orders, facilitating efficient service
- Maintain front of house and dining area
Live-Out Nanny
The Shuck Family
Cedar Park, Texas
05.2016 - 08.2018
- Delivered attentive care and supervision for children, ensuring safety and well-being.
- Prepared nutritious meals and snacks for the children.
- Developed routines for daily activities, including bedtime and mealtime schedules.
- Transported children to school and activities.
- Ensured clean, organized, and child-friendly living space to promote a healthy environment.
- Executed light housekeeping tasks related to childcare, including washing dishes and tidying up, to maintain order and hygiene.
Receptionist/Administrative Assistant
State Farm
01.2018 - 06.2018
- Customer service
- Answering client/customer calls
- Answered client/customer inquiries
- Handled payment processing, maintaining accurate transaction records
- Maintain, Clean and organize all shared spaces
- Filing
- Create and send invoices
- Data Entry
- Greeted and directed clients/customers, enhancing their experience and ensuring efficient service
Education
Diploma -
Leander High School
01.2018
Skills
- Customer relationship management
- Onboarding
- Recruiting
- Sales
- Marketing
- Microsoft Office
- Microsoft Word
- Problem solving
- Insurance verification
- Appointment scheduling
References
Available upon request
Timeline
Patient Service Representative
Cook Hearing and Balance
01.2023 - 02.2026
Senior Sales Associate
Orange Theory Fitness
01.2022 - 06.2023
Recruiting Coordinator/Jr. Recruiter
Hire Up Staffing & Healthcare
03.2021 - 01.2022
Customer Service and Lead Generator
Amazing Exteriors Call Center
06.2019 - 03.2021
Hostess
Chez Zee American Bistro
06.2018 - 06.2019
Receptionist/Administrative Assistant
State Farm
01.2018 - 06.2018
Live-Out Nanny
The Shuck Family
05.2016 - 08.2018
Diploma -
Leander High School