Desiree Franklin
Columbus,OH
Summary
Seasoned Shift Supervisor at CVS Pharmacy with a robust background in operations management and staff development. Excelled in implementing strategies that enhanced service quality and sales, achieving a significant increase in customer satisfaction. Skilled in inventory management and employee training, demonstrating a confident approach to fostering team excellence and efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Westerville, OH
06.2024 - Current
- Reinforced rules to promote superior employee performance.
- Observed and monitored utilization of equipment.
- Assisted customers with product selection when needed.
- Taught staff upselling techniques to meet revenue targets.
- Evaluated and performed equipment maintenance to support operational goals.
- Conducted weekly inventory of supplies, equipment, and food items.
- Implemented strategies to increase sales and improve service quality.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Assessed operations and adjusted scheduling to maximize productivity.
- Checked orders for quality and completeness.
- Collaborated with team members to improve performance and implement training updates.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Supervisor
Heritage Valley Senior Living
McKees Rocks, PA
02.2022 - 08.2023
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified needs of customers promptly and efficiently.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
Medical Technician
Heritage Valley Senior Living
McKees Rocks, PA
02.2022 - 08.2023
- Administering medications on time is crucial to a resident’s health. Engage with the resident and document any changes to their care. It is important to maintain accuracy while administering medications, and to follow the treatment plan to improve resident health. Assist residents with daily living needs.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Supervised or instructed new technicians on laboratory protocols.
Co-Owner
Steel Town Mobily
Coraopolis, PA
08.2019 - 12.2022
- Analyzed financial reports to identify areas of improvement in operations.
- Implemented process improvements to increase efficiency, reduce costs, and improve service quality.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established company to fill market gap, connecting customers directly with products.
- Developed strategies for increasing customer loyalty and satisfaction.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Implemented campaigns and promotions to help with developing goods and services.
Medical Technician/Certified Resident Care Associate
Country Meadows Retirement Communities
Bridgeville, PA
12.2020 - 02.2022
- Administering medications on time is crucial to a resident’s health. Engage with the resident and document any changes to their care. It is important to maintain accuracy while administering medications, and to follow the treatment plan to improve resident health. Assist residents with daily living needs.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Supervised or instructed new technicians on laboratory protocols.
Personnel Manager/ Varies Positions
Walmart
Pittsburgh, PA
09.1998 - 09.2019
- Scheduled random drug testing for employees to diminish regularity risks.
- Aligned HR policies with federal and local regulations.
- Handled employee discipline and termination to address policy infractions.
- Reported on workplace health and safety compliance to superiors.
- Conducted exit interviews to assess reasons for employee departure.
- Scheduled meetings with employees to address concerns and grievances.
- Maintained a safe working environment in accordance with Occupational Safety and Health Administration standards.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Created and implemented employee retention strategies.
- Assisted in employee recruitment, hiring and interview processes.
Education
High School Diploma -
Mansfield Madison Comprehensive
Mansfield, OH05-1984
Skills
- Operations management
- Safety awareness
- Document management
- Inventory management
- Employee training
- Customer-oriented
- Staff development
- Cash handling
- Workplace safety
Certification
- Certifications as Med Tech in state of PA.
Affiliations
- Volunteer, Walmart job fairs
- Volunteer, Walmart food banks
- Volunteer, Girls Softball Commissioner
- Volunteer, Church Clerk
Timeline
Shift Supervisor
CVS Pharmacy
06.2024 - Current
Supervisor
Heritage Valley Senior Living
02.2022 - 08.2023
Medical Technician
Heritage Valley Senior Living
02.2022 - 08.2023
Medical Technician/Certified Resident Care Associate
Country Meadows Retirement Communities
12.2020 - 02.2022
Co-Owner
Steel Town Mobily
08.2019 - 12.2022
Personnel Manager/ Varies Positions
Walmart
09.1998 - 09.2019
High School Diploma -
Mansfield Madison Comprehensive