Desiree Gomes
Five Below
Santa Rosa,CA
1
Certification
21
years of professional experience
Results-oriented Retail Manager with expertise in driving sales growth and leading store operations. Focused on team collaboration and adaptability to meet changing needs. Skilled in inventory management, customer service, and staff training, with strong problem-solving and communication capabilities.
Work History
Store Manager
2 Years 1 Month- Led daily operations, ensuring high standards of customer service and store presentation.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Monitored compliance with company policies, loss prevention procedures, and health regulations to maintain operational integrity.
- Trained and mentored staff on product knowledge, customer service excellence, and operational efficiency.
- Managed inventory control processes, reducing shrinkage through effective loss prevention measures.
- Managed cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
6 Years 1 Month- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored cash discrepancies and inventory shrinkage to identify and address areas for loss prevention.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted performance reviews for staff, delivering feedback to enhance individual growth and team effectiveness.
- Managed inventory control and cash handling procedures to ensure accurate store operations during opening and closing.
- Approved regular payroll submissions for employees.
Human Resources Coordinator/Safety Coordinator
6 Years 11 Months- Conducted new employee onboarding and safety orientation training.
- Implemented safety policies and procedures to promote workplace safety.
- Demonstrated strong leadership by effectively guiding team members through management processes.
- Conducted DOT and non DOT random drug testing.
- Handled, workers compensation, driver accident/incidents reporting and findings.
- Maintained driver qualification files in compliance with the department of transportation and company compensation, OSHA etc.
- Ensured driver qualification files met department of transportation and OSHA compliance standards.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Hiring, maintaining human resources information system and kept employee files up to date and accurate.
- Oversaw inventory of PPE equipment and safety supplies, ensuring availability for workplace safety.
- Strong leadership in management skills.
General Manager
5 Years 11 Months- Led diverse team of professionals, creating a positive work environment that enhanced employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Resolved issues with customers and clients, supporting lower-level employees and ensuring excellent customer service.
- Oversaw budget implementations, conducted employee reviews, coordinated training, managed schedules, and negotiated contracts.
Education
High School Diploma
Certificate - Business Administration
High School Diploma
Skills
Store operations
Customer Service
Cash Management
Inventory Tracking and Management
Loss Prevention Procedures
Operational Efficiency
Staff Management
Staff Development
Performance Reviews
Recruiting and Hiring
Vendor Management
POS Systems
Decision-Making
Problem-Solving
Multitasking and Organization
Work prioritization
Communication skills
Customer relationship
Employee development
Certification
Motor Carrier Specialist, Inc
OSHA 7505
Introduction to Incident (Accident) Investigation.
CPR AED & First Aid
Timeline
Store Manager
Five Below
07.2024 - CurrentRead More
Store Manager
Dollar Tree Stores
05.2018 - 06.2024Read More
Human Resources Coordinator/Safety Coordinator
Ratto Group
06.2011 - 05.2018Read More
General Manager
Pizza Hut Restaurant
07.2005 - 06.2011Read More
Santa Rosa High School
High School Diploma
Read More
Empire College
Certificate from Business Administration
Read More
Santa Rosa High
High School Diploma
Read More