Desiree Hachmeister
Deltona,USA
Summary
Dynamic customer service representative specializing in high-volume communication and patient appointment management. Enhanced service quality and patient satisfaction by effectively resolving issues and ensuring compliance with healthcare standards, while fostering strong relationships between providers and patients.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Customer Service Representative
Diagnostic Solutions Laboratory
Palm Coast, USA
11.2023 - 07.2026
- Managed high-volume inbound communications, prioritized and addressed queries from healthcare providers and patients, resulting in improved customer satisfaction.
- Acted as a critical liaison, resolving issues, and providing insights to bridge gaps between healthcare providers, patients, and the laboratory. Resulting in improved service quality and patient satisfaction.
- Established provider accounts, verified qualifications per CLIA standards, ensured compliance and integrity, enhancing credibility and professionalism of laboratory services.
- Scheduled consultations between healthcare providers and medical education team members regarding patient results.
Medical Receptionist
Complete Health Ormond Beach East
Ormond Beach, USA
09.2021 - 06.2022
- Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Coordinated patient appointments to optimize provider availability. on schedule by notifying provider of patient arrival; reviewing service delivery compared to schedule, reminded provider of service delays.
- Reassured patients by answering questions, anticipating anxieties, and maintaining a welcoming reception area.
- Managed patient accounts by obtaining, recording, and updating personal and financial information accurately.
- Maintained the strictest confidentiality; adhering to all HIPAA guidelines and regulations.
Financial Services Associate
Amscot
Holly Hill, USA
08.2020 - 09.2021
- Managed customer accounts through daily inbound and outbound collection calls, facilitating timely payments and account updates.
- Processed financial transactions including check cashing, bill payments, western unions, and loan applications for multiple customers, ensuring a friendly and efficient service experience.
- Counted, verified, and packaged currency, ensuring accuracy while consistently maintaining a balanced cash drawer.
Parade Escort/ Lead/Casting assistant
Universal Studios Florida
Orlando, USA
12.2013 - 04.2021
- Facilitated performances and promoted positive experiences through interactions and storytelling.
- Ensured safe transportation of performance vehicles to and from set while prioritizing guest and performer safety.
- Facilitated performances and promoted positive experiences through interactions and storytelling.
- Communicated daily operation expectations to team in a clear and concise manner.
- Trained, coached and developed team members using company programs, tools and resources.
- Reviewed medical and liability paperwork for potential contestants, coordinating with casting director to select and cut contestants based on audition evaluations.
Sales Manager
Carter's
Sanford, USA
09.2018 - 10.2020
- Executed leader on duty responsibilities by addressing customer concerns promptly with effective solutions.
- Partnered with store manager to plan and execute merchandising standards, promotional planning, markdown execution and product placement.
- Tracked, analyzed, and reported task completion and financial results, optimizing use of company resources.
- Executed leader on duty responsibilities by addressing customer concerns with effective solutions.
- Coached, trained, and evaluated the store team.
Education
Associate's degree - General Studies
Seminole State College of Florida
Sanford, USA 08.2017 - 05.2018
Skills
- Patient appointment management
- Customer support excellence
- Account management
- Multitasking and organization
- Team collaboration
- Problem solving
- Punctuality and reliability
- Microsoft office
- Strong teamwork
Timeline
Customer Service Representative
Diagnostic Solutions Laboratory
11.2023 - 07.2026
Medical Receptionist
Complete Health Ormond Beach East
09.2021 - 06.2022
Financial Services Associate
Amscot
08.2020 - 09.2021
Sales Manager
Carter's
09.2018 - 10.2020
Associate's degree - General Studies
Seminole State College of Florida
08.2017 - 05.2018
Parade Escort/ Lead/Casting assistant
Universal Studios Florida
12.2013 - 04.2021