Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Handy

Tylertown,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

CSR

Teleperformance
Tylertown, MS
11.2023 - Current
  • Identified customer needs and provided appropriate solutions.
  • Documented all conversations with customers in CRM software according to company standards.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

Technical Support Representative

Kelly Connect
Tylertown, MS
06.2022 - 10.2023
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Used remote login tools to assist clients with technical and product questions.

Healthcare Customer Service Representative

Concentrix
Tylertown, MS
01.2021 - 05.2022
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.

Education

High School Diploma -

Tylertown High School
Tylertown, MS
05-1999

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Medical Terminology Knowledge
  • HIPAA Compliance
  • Technical Support
  • Software Installation
  • Performance Testing

Timeline

CSR

Teleperformance
11.2023 - Current

Technical Support Representative

Kelly Connect
06.2022 - 10.2023

Healthcare Customer Service Representative

Concentrix
01.2021 - 05.2022

High School Diploma -

Tylertown High School
Desiree Handy