Desiree Higgins
Tucson,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Knowledgeable and dedicated customer service professional with extensive experience in retail and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Engagement Leader
Petsmart
12.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained effective team member communication.
Server
YardHouse Darden Restaurants
07.2018 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Olive Garden
11.2014 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
No Degree - Criminal Justice
Monroe College
The Bronx, NY06.2012
Skills
- Conflict Mediation
- Staff Training
- Customer Relations
- Employee Engagement
- Basic Animal Care
- Customer Service
- Problem-Solving Ability
- Team Development
Timeline
Customer Engagement Leader
Petsmart
12.2020 - Current
Server
YardHouse Darden Restaurants
07.2018 - 04.2021
Bartender
Olive Garden
11.2014 - 07.2018
No Degree - Criminal Justice
Monroe College