Desiree Ingrassia
McHenry,ND
Summary
Expert in conflict resolution and customer needs assessment, I've significantly improved service quality by leveraging exceptional problem-solving and customer service skills. Fostered teamwork by streamlining operations and time management.
Overview
12
12
years of professional experience
Work History
Sales Associate
Ulta Salon And Cosmetics
09.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Assisted customers by answering questions and fulfilling requests.
Assistant Manager
That's Amore Pizza
01.2012 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Prairie Ridge High School
Crystal Lake, ILSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Conflict Resolution
- Customer Needs Assessment
Additional Information
Member of Phi Theta Kappa
Languages
English
Native or Bilingual
Timeline
Sales Associate
Ulta Salon And Cosmetics
09.2023 - Current
Assistant Manager
That's Amore Pizza
01.2012 - 02.2018
High School Diploma -
Prairie Ridge High School