Desiree Jackson
Canton
Summary
Seasoned flight attendant with a strong foundation in customer service and safety procedures. Recognized for calm demeanor under pressure and ability to adapt to diverse passenger needs, ensuring a positive travel experience.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Breeze Airways
Canton, OH
02.2026 - Current
- Assisted passengers with boarding procedures and compliance with safety regulations.
- Demonstrated proficiency in emergency response protocols during training simulations.
- Learned cabin service operations, including food and beverage preparation and distribution.
- Adapted to diverse passenger needs while maintaining a positive travel experience.
- Collaborated with crew members to ensure timely flight departures and safety checks.
- Supported maintenance of cabin cleanliness and organization throughout the flight duration.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Patient Scheduler
Mercy Medical Hospital
Canton, OH
10.2025 - 02.2026
- Scheduled patient appointments using electronic health record system to optimize clinic workflow.
- Communicated effectively with patients to confirm appointments and address inquiries.
- Coordinated with medical staff to ensure accurate availability of services and resources.
- Managed patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Resolved scheduling conflicts promptly, ensuring minimal disruption to patient care services.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
Service Manager
Chipotle Grill
Canton, OH
09.2015 - 11.2025
- Led daily operations to enhance customer satisfaction and streamline service efficiency.
- Trained and mentored staff to improve team performance and service standards.
- Implemented inventory management processes to reduce waste and optimize supply levels.
- Developed training programs focused on food safety compliance and employee development.
- Supervised daily operations, ensuring compliance with food safety regulations and quality standards.
- Trained and mentored staff on efficient food preparation and service techniques.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Ensured compliance with health regulations through regular sanitation checks and audits.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
Glenoak High School
Canton, OH05-2014
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Food and beverage service
- Hospitality service expertise
- Safety procedures
- Emergency procedures
- Flight safety
- FAA regulations
- Conflict resolution
- Calm under pressure
- Passenger support
- Teamwork and collaboration
Timeline
Flight Attendant
Breeze Airways
02.2026 - Current
Patient Scheduler
Mercy Medical Hospital
10.2025 - 02.2026
Service Manager
Chipotle Grill
09.2015 - 11.2025
High School Diploma -
Glenoak High School