Desiree James
Melbourne,FL
Summary
Dynamic Front Desk Receptionist with a proven track record at Atlantic Retina Consultants, excelling in customer service and appointment scheduling. Recognized for enhancing guest relations and maintaining an organized office environment. Skilled in cash handling and problem-solving, ensuring efficient operations and outstanding first impressions for all visitors.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Atlantic Retina Consultants
Melbourne, FL
08.2024 - Current
- Managed check-in process while ensuring guests felt welcomed.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
The Eye Institute
Melbourne, FL
10.2019 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Operations Squadron
AAFES Exchange
Melbourne, FL
07.2015 - 10.2019
Education
Certification -
Kauai Community College
Lihue, HISkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Filing
- Sensitive information handling
- Initiative-taking
- Complex Problem-Solving
- Work Prioritization
- Issue handling
- Office Administration
- Confidentiality handling
- Guest Relations
- Skilled in Software
- Multi-Line Telephone Systems
- File Management
- Effective Planning
- Attention to Detail
- Problem-Solving
- Customer and client relations
- Payment Processing
- Courteous and Professional
Timeline
Front Desk Receptionist
Atlantic Retina Consultants
08.2024 - Current
Front Desk Receptionist
The Eye Institute
10.2019 - 08.2024
Operations Squadron
AAFES Exchange
07.2015 - 10.2019
Certification -
Kauai Community College