Desiree Johnson
Dallas,TX
Summary
Motivated professional with over 5 years of progressive experience providing administrative and operations support in the healthcare field. Strong track record of continuously improving and progressing processes and procedures across assigned departments. Highly skilled at managing multiple projects simultaneously while delivering continuous results. Talent for leading cross-functional teams to meet an organization's expectations for productivity, quality, and goal accomplishment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Administrator
Childrens Health
Dallas, Texas
02.2024 - Current
- Implemented strategies to improve operational efficiency within the practice setting.
- Oversaw daily administrative functions such as scheduling appointments, filing insurance claims and verifying insurance coverage.
- Reviewed contracts with vendors for supplies or services needed by the practice.
- Assisted in the preparation of monthly financial reports for management review.
- Served as a liaison between physicians and other departments within the organization.
Senior Market Practice Manager
Oak Street Health
Irving, Texas
07.2021 - 02.2024
- Leads a team that provides high-quality primary care to patients living with end-stage kidney disease (ESKD).
- Managed vendor relationships for supplies and services related to the practice.
- Developed and implemented new patient registration processes to streamline workflow.
Clinical Practice Administrator
Behavioral Innovations
Dallas, Texas
06.2019 - 07.2021
- Provided medical case review, healthcare administration, and operations management for three centers across the DFW area (10 - 15 employees each)
- Handled disciplinary actions, performance reviews, and payroll
- Promoted cultural values (Caring, Accountable, Collaborative, and Family-Focused) in all functions
- Worked with staff to improve efficiencies and productivity.
District Manager in Training
Mint Dentistry
Dallas, Texas
01.2019 - 06.2019
- Supervised office managers throughout the district to ensure flawless execution of operational standards and compliance with services, state, and federal regulatory requirements
- Drafted and executed financial plans to meet, expand on, and follow through on revenue and budget objectives
- Managed budgets, reviewed monthly financials, and oversaw accounts receivable.
Officer Manager
Mint Dentistry
Dallas, Texas
05.2017 - 01.2019
- Led and motivated the dental care team to provide outstanding quality care
- Facilitated meetings, conducted performance reviews, and addressed employee concerns in a safe, confidential environment
- Processed and reconciled payments and verified insurance benefits
- Confronted violations of culture, policies, and protocols, providing corrective action as needed
- Performed administrative duties, including checking patients in/out and coordinating payments.
Assistant Manager/Patient Concierge
Mint Dentistry
Dallas, Texas
05.2016 - 05.2017
- Supported office operations and covered for the Office Manager
- Assisted in training new staff members
- Communicated with staff and patients routinely to go over schedules and adapt to changing client needs.
Senior Practice Manager
- Provide versatile medical and administrative leadership for clinics, enabling a high level of patient care, financial performance, and operational efficiency
- Supervise clinical and non-clinical staff and direct special projects to streamline procedures.
Education
MBA - Health Administration
TEXAS WOMAN'S UNIVERSITY
01.2021
B.S. - Business Administration and Management
UNIVERSITY OF NORTH TEXAS
01.2017
Skills
- Relationship Building
- Scheduling & Planning
- Hiring, Onboarding, & Training
- Resource & Inventory Mgmt
- Performance Improvement
- Project tracking
- Project Management
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), [Pending-2024]
References
References available upon request.
Timeline
Practice Administrator
Childrens Health
02.2024 - Current
Senior Market Practice Manager
Oak Street Health
07.2021 - 02.2024
Clinical Practice Administrator
Behavioral Innovations
06.2019 - 07.2021
District Manager in Training
Mint Dentistry
01.2019 - 06.2019
Officer Manager
Mint Dentistry
05.2017 - 01.2019
Assistant Manager/Patient Concierge
Mint Dentistry
05.2016 - 05.2017
Senior Practice Manager
MBA - Health Administration
TEXAS WOMAN'S UNIVERSITY
B.S. - Business Administration and Management
UNIVERSITY OF NORTH TEXAS