Desiree Maldonado
Merchantville,NJ
Summary
An energetic, accomplished professional with 4+ years of experience in healthcare management and leadership. A strong leader with excellent organizational skills and attention to detail; quick to learn and gain new skills and knowledge.
Overview
12
12
years of professional experience
Work History
Practice Manager
Virtua Gastroenterology
07.2021 - Current
- Oversee day-day operations of the practice
- Onboarding new staff and clinicians
- Responsible for managing human resources functions including recruitment, hiring, onboarding, payroll administration, and employee relations counseling
- Facilitate monthly staff and clinician meetings
- Responsible for tracking clinician's PTO, CME, and reimbursement expenses
- Responsible for creating providers hospital, office, and ASC schedules
- Prepare weekly and monthly finance reports to explain to leadership budget-to-actual variances
- Created a new department called the Clinical Triage Team that involved merging eight different GI offices to one phone line to better serve the patients and improve patient satisfaction
- Troubleshoot various IT/Epic issues for staff and providers within the practice
Office Coordinator/Practice Manager
Virtua Center For Liver Disease
Cherry Hill, NJ
06.2019 - 07.2021
- Oversaw 6 staff members and 4 physicians
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Provided backup to front office staff and stepped in to assist with various tasks when an employee was absent or at lunch
- Increased patient satisfaction by streamlining appointment scheduling and implementing a decision tree for New Patients
- Epic Super User for Lourdes Implementation
Registered Medical Assistant
Lourdes Center For Liver Disease
Cherry Hill, NJ
04.2012 - 06.2019
- Managed vaccine inventory and medical supplies to maintain optimal clinic operations
- Administered intramuscular injections and recorded vaccine inventory
- Obtained vital signs and review of medications
- Answered phones, check-in and check-out
- Handled prescription refills and obtained prior authorizations when needed
Education
Bachelor of Science - Business Administration
Rutgers, The State University of New Jersey
BlackwoodAssociate of Science - Business Administration
Camden County College
Blackwood, NJ08.2024
Skills
- Lourdes Implementation Superuser
- HIPAA Compliance
- Managing 4 GI Locations
- Exceptional Time Management Skills
- Proficient with MS Office applications
- Analytical and Critical Thinking
- Multitasking
- Healthcare Operations Management
Accomplishments
- Oversee 26 staff members
- Oversee 12 GI physicians and 2 APNs
Skills
Communication, Critical thinking, Customer service, Detail-oriented, Decision-making, Leadership, Management, Medical Terminology, Time management, Problem solving, Teamwork, Organizational skills, and Microsoft Office 365
Timeline
Practice Manager
Virtua Gastroenterology
07.2021 - Current
Office Coordinator/Practice Manager
Virtua Center For Liver Disease
06.2019 - 07.2021
Registered Medical Assistant
Lourdes Center For Liver Disease
04.2012 - 06.2019
Bachelor of Science - Business Administration
Rutgers, The State University of New Jersey
Associate of Science - Business Administration
Camden County College
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