DESIREE MARTIN
Niles,OH
Summary
Accomplished Certified Pharmacy Technician with expertise in pharmacy operations and problem-solving, honed at Meijer. Successfully resolved complex third-party billing issues and ensured FDA and HIPAA compliance. Demonstrated strong communication skills by liaising with prescribers and insurance representatives, enhancing pharmacy efficiency and customer satisfaction. Proficient in managing pharmacy and customer records with meticulous attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Meijer
01.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
Education
Mt. Dora High School
Mt. Dora, FL05-2008
Skills
- Pharmacy operations
- Updating medication histories
- Pharmacy and customer records management
- Patient confidentiality
- Problem-solving skills
- Pharmacist support
- FDA and HIPAA compliance
- Proper labeling procedures
Certification
- CPhT - Certified Pharmacy Technician
- CPR
Timeline
Certified Pharmacy Technician
Meijer
01.2023 - Current
Mt. Dora High School
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