Desiree Poem Ong
Harrison,NJ
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Cater To You Dining Services
09.2023 - Current
- Supervised 25 chef managers and kept over 200 employees compliant with company policies and procedures.
- Developed systems and automated procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Regional Manager East Coast/Data Analytics Manager
Avocado Green Brands
08.2018 - 08.2023
- Established and maintained operational standards for 15+ locations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and sales quality.
General Manager/Event Coordinator
Grom
08.2017 - 08.2018
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
Multi Unit Manager
Juice Press LLC
04.2015 - 08.2017
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Mentored and trained new hires on sales techniques and customer service procedures
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Peloton Interactive Inc.
04.2012 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.2016
Skills
- Industry Trend Analysis
- Budgeting and P&L
- Sales Tracking and Projections
- Staff Training and Development
- Strategic Planning
- Financial Management
- Team Leadership
- RDMS Development and SQL
Timeline
Operations Manager
Cater To You Dining Services
09.2023 - Current
Regional Manager East Coast/Data Analytics Manager
Avocado Green Brands
08.2018 - 08.2023
General Manager/Event Coordinator
Grom
08.2017 - 08.2018
Multi Unit Manager
Juice Press LLC
04.2015 - 08.2017
Assistant Manager
Peloton Interactive Inc.
04.2012 - 10.2015
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
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