Desiree Perkovich
Valparaiso,IN
Summary
Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Overview
11
11
years of professional experience
Work History
Parts Manager
Caliber Collision
Palos Heights, Illinois
05.2022 - Current
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Trained new staff members on proper parts handling techniques.
- Utilized parts management software for inventory tracking and order processing.
Warehouse Worker
Amazon
Monee, Illinois
06.2020 - 07.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Customer Service Representative/Parts Manager
Caliber Collision
Lynnwood , IL
03.2018 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Manager
Jedis Garden family restaurant
Griffith, Indiana
07.2013 - 03.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
High School Diploma -
Griffith High School
Griffith, IN06-2012
Skills
- Stock management
- POS systems operations
- Demand forecasting
- Stock control
- Returns processing
- Ordering parts
Timeline
Parts Manager
Caliber Collision
05.2022 - Current
Warehouse Worker
Amazon
06.2020 - 07.2021
Customer Service Representative/Parts Manager
Caliber Collision
03.2018 - 08.2020
Manager
Jedis Garden family restaurant
07.2013 - 03.2018
High School Diploma -
Griffith High School