DESIREE PRESCOD
LOS ANGELES
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
34
34
years of professional experience
Work History
Insurance Agent
Self-employed
03.2019 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Social Worker
County Of Los Angeles - Department Of Public Social Services
10.1990 - 03.2019
- Updated client documentation for accurate, compliant and current records.
- Assessment of client's needs and services, setting priorities, resolving clients problems.
- Knowledgeable about department policies and procedures.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
BBA - Computer And Information Sciences
Baruch College of The City University of New York
New York, NY05.1988
Associate of Applied Science - Data Processing Technology
New York City College of Technology of The City University of New York
Brooklyn, NY10.1981
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Negotiation
- Critical Thinking
- Call Center Customer Service
- Client Relations
Dancing, Hiking, Sports
Basket Ball fan.
Timeline
Insurance Agent
Self-employed
03.2019 - Current
Social Worker
County Of Los Angeles - Department Of Public Social Services
10.1990 - 03.2019
BBA - Computer And Information Sciences
Baruch College of The City University of New York
Associate of Applied Science - Data Processing Technology
New York City College of Technology of The City University of New York