Desiree Rosas
Galt
Summary
With 10 years of customer service experience I strive to meet company needs with consistent and organized practices. With a history of working well under pressure and adapting to new situations and challenges, I am comfortable working in a fast paced environment.
Overview
2027
2027
years of professional experience
Work History
Call Center Representative
River City Bank
Sacramento
03.2024 - Current
- Handled customer inquiries and resolved issues efficiently.
- Educated customers on product features and services available.
- Managed high call volumes while maintaining quality standards.
- Provided support for escalated calls to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Multitasking effectively and efficiently during calls.
Senior Teller
Farmers And Merchants Bank of Central California
Galt
07.2021 - 12.2023
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Provided support to customers with inquiries regarding their accounts.
- Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that security protocols were followed when handling large sums of money or sensitive documents.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Investigated and reported on potential fraud cases.
- Tracked chargeback activity to identify best practices for determining fraud.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed customer chargeback disputes and card transactions to identify fraudulent activity.
Produce Clerk
Raley's Supermarket
Galt
06.2019 - 07.2021
- Received and stocked incoming produce shipments.
- Maintained cleanliness of department while adhering to health code regulations.
- Provided excellent customer service by greeting each customer promptly.
- Assisted other departments within the store when needed.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
Shift Leader
Mr.Pickles Sandwich Shop
Galt
12.2015 - 07.2019
- Greeted and served customers daily.
- Supervised a crew of 8 people.
- Delegating tasks as needed in accordance with the stores fluctuating needs.
- Handled escalated customer interactions.
- Assisted in training new employees on shift operations.
Call Center Representative
River City
Education
High School Diploma -
Liberty Ranch High School
Galt, CA06-2016
Skills
- Cash Handling Experience
- Computer Proficiency
- Adaptability
- Accuracy
References
- Bobbi Lewis, Operations Supervisor, Farmers and Merchants Bank of Central California (209) 339-2566
- Lonnie Saechao, Supervisor, Raley’s Supermarkets (209) 200-0305
Timeline
Call Center Representative
River City Bank
03.2024 - Current
Senior Teller
Farmers And Merchants Bank of Central California
07.2021 - 12.2023
Produce Clerk
Raley's Supermarket
06.2019 - 07.2021
Shift Leader
Mr.Pickles Sandwich Shop
12.2015 - 07.2019
High School Diploma -
Liberty Ranch High School
Call Center Representative
River City