Desiree Ruiz
Glendale,AZ
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Hash Kitchen
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Ajo Al's Mexican Cafe
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
The Oink Cafe
01.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
OREGANO'S ITALIAN BISTRO
08.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Call Center Representative
Crown Motors Dealership
03.2020 - 09.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Barista
VOYAGER CRAFT COFFEE
10.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
DUTCH BROS. COFFEE
10.2017 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
No Degree - General Studies
Shasta Community College
Redding, CAHigh School Diploma -
Redding Christian High School
Redding, CA05.2016
Skills
- Adaptable and Flexible
- Problem-Solving Skills
- Database Research
- Customer Communication
- Microsoft Windows
- Inbound Phone Call Management
Accomplishments
Can effectively type 65 WPM
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server/Bartender
Hash Kitchen
01.2023 - Current
Server/Bartender
Ajo Al's Mexican Cafe
10.2022 - Current
Server/Bartender
The Oink Cafe
01.2022 - 10.2022
Server/Bartender
OREGANO'S ITALIAN BISTRO
08.2020 - 01.2022
Call Center Representative
Crown Motors Dealership
03.2020 - 09.2020
Barista
VOYAGER CRAFT COFFEE
10.2019 - 03.2020
Barista
DUTCH BROS. COFFEE
10.2017 - 07.2019
No Degree - General Studies
Shasta Community College
High School Diploma -
Redding Christian High School