Desiree Servellon
La Palma ,CA
Summary
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
Overview
10
10
years of professional experience
Work History
Sales Associate
Cotton On Kids
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Stay-At-Home Mom
01.2020 - Current
- Organized and facilitated schedules for children's activities, appointments, and school responsibilities
- Developed strong multitasking, time management, and conflict resolution skills through daily responsibilities
- Managed household budget, bill payments, and financial planning to meet family needs
- Participated in community events and school activities, showcasing leadership and collaboration abilities
Retail Sales Associate
Target
07.2017 - 12.2019
- Provided excellent customer service to ensure customer satisfaction and repeat business
- Responsible for merchandising and maintaining a clean and organized store environment
- Processed transactions accurately through cash handling and POS system
- Collaborated with team members to achieve sales targets and meet company goals
Administrative Assistant
Rogers Poultry
10.2014 - 03.2017
- Provided strong administrative support by drafting correspondence and maintaining filing systems
- Proficient in office software, data entry, and organizing office supplies and equipment
- Handled incoming calls and emails, and greeted visitors professionally in a fast-paced environment
Education
High school diploma -
Linda Márquez High School
Huntington Park06.2014
Skills
- Customer service
- Sales techniques
- Cash handling
- Communication
- Product knowledge
- Problem solving
- Time management
- Teamwork
- Workload Management
- File and Record Keeping
- Administrative Support
Personal Information
- Date of Birth: 01/03/96
- Nationality: Hispanic
Languages
Spanish
Full Professional
Timeline
Sales Associate
Cotton On Kids
05.2024 - Current
Stay-At-Home Mom
01.2020 - Current
Retail Sales Associate
Target
07.2017 - 12.2019
Administrative Assistant
Rogers Poultry
10.2014 - 03.2017
High school diploma -
Linda Márquez High School
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