Desiree Sherman
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
Plumas Bank
10.2023 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Ability to navigate and use various software applications and systems.
Casino Table Games Supervisor
Thunder Valley Casino
08.2020 - 04.2023
- Exhibited strong leadership qualities while supervising team members during busy shifts, maintaining high morale among staff members.
- Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
- Streamlined communication between departments by acting as a liaison between table games staff and management teams on operational matters.
- Supervised and managed table games operations, ensuring compliance with casino regulations and procedures
- Maintained accurate records of gaming transactions and payouts.
Retail Shift Supervisor
CVS
04.2016 - 06.2019
- Skilled at handling multiple responsibilities simultaneously, such as managing cash registers, assisting customers, and overseeing store operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
Education
High School Diploma -
Manteca High School
Manteca, CA05.2015
Skills
- POS Systems and Ordering Platforms
- Regulatory Compliance
- Document and Records Management
- Multi-Line Phone Systems
- Rapid 10-key data entry
- Numeric Competence
Timeline
Client Service Specialist
Plumas Bank
10.2023 - Current
Casino Table Games Supervisor
Thunder Valley Casino
08.2020 - 04.2023
Retail Shift Supervisor
CVS
04.2016 - 06.2019
High School Diploma -
Manteca High School