DESIREE SOLIS
Pomona,CA
Overview
17
17
years of professional experience
Summary
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Work History
Pro Associate
Home Depot
Ontario, CA
07.2023 - 03.2025
- Provided support to customers regarding in-stock selections and online order queries.
- Provided guidance during the payment process.
- Communicated current promotional activities and unique discounts to customer pro members.
- Produced budget-friendly proposals for project materials.
- Exceeded benchmarks for credit and pro user registrations.
- Executed return and exchange processes effectively.
- Responded to customer inquiries through phone and email, delivering detailed product information.
- Resolved customer concerns by escalating to appropriate teams when required.
Assistant Manager
Dollar Tree
Upland, CA
03.2016 - 06.2023
- Orchestrated in-store visual merchandising tasks.
- Implemented measures to uphold workplace safety standards.
- Coordinated logistics for efficient freight handling procedures.
- Managed store opening and closing responsibilities.
- Consistently delivered on store merchandising deadlines.
- Ensured cleanliness, safety, and hospitable atmosphere for clients and staff.
Cocktail Waitress
San Manuel Indian Bingo and Casino
Highland, CA
01.2016 - 03.2016
- Delivered outstanding customer support.
- Ensures cleanliness of designated workstations.
- Sustained awareness of latest developments in alcoholic beverages for enhanced service quality.
- Executed extra responsibilities assigned by supervisor.
- Cultivates strong relationships within the team and across departments.
- Managed customer inquiries and resolved complaints efficiently.
- Showed openness to innovative ideas.
Key Holder
99 Cent Only Stores
Glendora, CA
03.2009 - 01.2016
- Achieved two promotions progressing from cashier to key holder.
- Delivered exceptional customer support.
- Exhibited competency in light HR tasks.
- Demonstrated reliability by being the sole manager on duty.
- Addressed inquiries and resolved issues for employees during management.
- Resolved customer complaints in a timely and efficient manner.
- Handles store opening and closing procedures.
- Handled inventory management and shipment processes.
- Ensured store's visual appeal.
Cashier
Steinmart
La Verne, CA
01.2008 - 02.2009
- Enhanced user experience by addressing and solving customer concerns swiftly.
- Restocked inventory as necessary.
- Managed daily opening and closing tasks for the store.
- Maintained cleanliness of store daily.
- Processed cash money, credit card, and check transactions.
- Led initiatives to promote store credit cards.
- Awarded employee of the month June, 2008.
Education
High School Diploma -
Vista High School
San Dimas, CA04.2009
Skills
- Customer service
- Order processing
- Product knowledge
- Inventory management
- Visual merchandising
- Sales reporting
- Team collaboration
- Conflict resolution
- Time management
References
Available upon request
References
References available upon request.
Timeline
Pro Associate
Home Depot
07.2023 - 03.2025
Assistant Manager
Dollar Tree
03.2016 - 06.2023
Cocktail Waitress
San Manuel Indian Bingo and Casino
01.2016 - 03.2016
Key Holder
99 Cent Only Stores
03.2009 - 01.2016
Cashier
Steinmart
01.2008 - 02.2009
High School Diploma -
Vista High School
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