Desiree Vaughan
Brooklyn,NY
Summary
A challenging and responsible position with incessant opportunity for growth in which to demonstrate my professionalism and experience.
A well-organized, self-directed and goal-oriented team-player with commitment to excellence and great multi-tasking, analytical and organizational skills.
Overview
25
25
years of professional experience
Work History
Train Conductor
NYCT MTA
01.2014 - Current
- Responsibilities of taking every precaution for the safety of trains and customers
- Making timely and informative announcements during operations and in the event of train delays
- Making sure operator makes all scheduled stops
- Opening doors on proper side of train to prevent injuries
- Operating doors safely
- Reporting any defects in cars of trains promptly
Member of the Board of Directors
HIGHLAND PARK COMMUNITY DEVELOPMENT CORP
01.2011 - Current
US Census Worker
US CENSUS BUREAU
01.2010 - 01.2014
- Conducting interviews on a house to house basis in assigned areas while following stringent guidelines and confidentiality laws
- Explained the purpose of the census interview, answered residents’ questions, elicited information following a script and recorded census data on forms
- Maintained records of hours worked, units produced, miles driven and quality control results and expenses incurred in the performance of duties
- Met daily with supervisor to review and submit work and receive additional instructions
Customer Service Agent
DELTA AIRLINES
01.2008 - 01.2014
- Responsibilities including all ticketing and gate functions
- Enforcement of safety and security measures
- Ensuring that all FAA, Company and Airport regulations are followed
- Resolving possible explosive situations with irate passengers due to travel interruptions and ticketing mishaps
Senior Operations Specialist
WASHINGTON MUTUAL BANK
01.2000 - 01.2006
- Duties involved all funds transfer operations for internal, external, domestic and international customers
- Handled account maintenance including Commercial Online Banking
- Trained others in funds transfer operations and investigations
- Maintained End- of- Day Balancing and Reconciling for the Wire Room
Education
Associates Degree - Secretarial Science
ST. JOHN’S COLLEGE
C.A.Skills
- Customer Service
- Microsoft Office
- Deltamatic
- Cornerstone
- Typing 50 wpm
References
Upon Request
Timeline
Train Conductor
NYCT MTA
01.2014 - Current
Member of the Board of Directors
HIGHLAND PARK COMMUNITY DEVELOPMENT CORP
01.2011 - Current
US Census Worker
US CENSUS BUREAU
01.2010 - 01.2014
Customer Service Agent
DELTA AIRLINES
01.2008 - 01.2014
Senior Operations Specialist
WASHINGTON MUTUAL BANK
01.2000 - 01.2006
Associates Degree - Secretarial Science
ST. JOHN’S COLLEGE
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