DESIREE VEGA
Kissimmee,FL
Summary
Dynamic Scheduling Coordinator at Orlando Health Cancer Institute with a proven track record in patient scheduling and exceptional telephone etiquette. Adept at collaborating with teams to enhance patient engagement and streamline operations, ensuring accurate documentation and a seamless experience for patients. Committed to delivering outstanding customer service and meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Orlando Health Cancer Institute
Orlando, FL
01.2020 - Current
- Exhibits working knowledge in use of registration and scheduling systems.
- Provide accurate information regarding location and time for radiation consultations.
- Demonstrate telephone etiquette while providing professional attitude at all times.
Front Desk Office Assistant
Orlando Health Cancer Institute
01.2018 - 01.2020
- Schedule patient appointments while providing daily support in physician office operations including patient check-ins and check-outs, obtaining accurate and complete patient demographics and insurance information, running eligibility on updated insurance and collect copays.
- Verify encounter with physician is properly completed including, but not limited to ICD-10, CPT codes, physician signature and date of service.
Education
A.A - GENERAL STUDIES
VALENCIA COLLEGE
01.2012
Skills
- Collaboration and teamwork
- Attention to detail
- Patient scheduling
- Team collaboration
- Telephone etiquette
- Patient engagement
- Intake documentation
- Problem solving
- Customer service
- Active listening
- Work ethic
Activities
I engage in volunteer work to help others improve their lives for the better.
Certification
- Basic Life Support
Timeline
Scheduling Coordinator
Orlando Health Cancer Institute
01.2020 - Current
Front Desk Office Assistant
Orlando Health Cancer Institute
01.2018 - 01.2020
A.A - GENERAL STUDIES
VALENCIA COLLEGE