Desiree Walters
Orlando,FL
Summary
Dynamic professional with extensive experience in customer service and cash handling at Goodwill. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer issues effectively. Skilled in daily reporting and maintaining accuracy in transactions, fostering strong client relationships to drive satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Key Holder
Goodwill
Merritt Island, FL
02.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Shift Manager
PetSupermarket
Merritt Island, FL
12.2022 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Client Representative
Hilton
Cocoa, FL
01.2021 - 12.2022
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Conducted regular check-ins with clients to ensure satisfaction and proactively address potential issues.
- Streamlined internal processes for efficient client communication, reducing response time significantly.
- Trained new hires on best practices for managing client accounts, contributing to improved team performance overall.
Education
East River Highschool
Orlando, FL2023
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Bank deposits
- Staff oversight
- Alarm systems
- Daily reporting
Timeline
Key Holder
Goodwill
02.2025 - Current
Shift Manager
PetSupermarket
12.2022 - 01.2025
Client Representative
Hilton
01.2021 - 12.2022
East River Highschool