Desiree Washington
Zebulon
Summary
Adaptable professional with strong communication, problem-solving, and organizational skills.
Experienced in education, customer service, and operations support. Quick learner committed to supporting team goals and delivering quality service.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Teachers On Demand
Holly Springs, NC
03.2026 - Current
- Implemented the teachers' lesson plans to facilitate student learning in diverse classroom settings.
- Adapted instructional methods to accommodate various learning styles and needs.
- Managed classroom behavior effectively, promoting a positive and productive environment.
Math Teacher
East Wake High School
Wendell, NC
08.2024 - 06.2025
- Implemented high school mathematics instruction using provided curriculum and customized materials, reinforcing K-12 education standards to enhance student mastery of core math competencies.
- Cultivated an inclusive classroom climate that encouraged student voice and participation, contributing to measurable growth in class completion rates and benchmark assessment performance.
- Applied effective classroom management and coaching techniques to address behavioral issues proactively, improving on-task time and maintaining a safe learning environment across all assigned campuses.
- Differentiated teaching strategies to accommodate diverse learning needs, utilized Microsoft Office for data tracking and lesson preparation, and collaborated with staff and administration to improve curriculum assessment and student support.
Math Teacher
Southwest Edgecombe High School
Pinetops, NC
08.2022 - 06.2024
- Implemented mathematics lesson plans and curriculum materials from classroom teachers, reinforcing key concepts and ensuring alignment with standards-based K–12 education across multiple campuses.
- Differentiated instruction and adjusted teaching strategies to accommodate varied learning styles and needs, contributing to measurable gains in student participation and quiz performance.
- Differentiated instruction and adjusted teaching strategies to accommodate varied learning styles, resulting in increased student participation and improved quiz performance.
- Collaborated with school staff and administration to monitor attendance and uphold safety protocols, fostering instructional continuity and positively impacting student outcomes.
Quality Assurance Specialist
FedEx
Knightdale, NC
12.2021 - 08.2022
- Managed dispatch activities and real-time shipment tracking, ensuring timely deliveries and efficient routing.
- Processed, scanned, and sorted packages, ensuring documentation accuracy and adherence to shipping timelines.
- Delivered onboarding and hands-on training to new team members, enhancing compliance with FedEx safety and workflow procedures.
- Addressed operational challenges and package discrepancies by coordinating with cross-functional teams, reducing delays and improving service reliability.
Customer Service Representative
Brewer Insurance Group
Wake Forest, NC
02.2021 - 12.2021
- Administered daily premium payment intake for commercial trucking insurance accounts, applying payments accurately and monitoring account status to minimize posting errors and overdue balances.
- Coordinated with producers, underwriting, and billing teams to resolve complex account issues for trucking customers, supporting efficient policy administration and strong account retention.
- Executed policy servicing tasks for big truck accounts by updating policy details and processing endorsements, ensuring complete and compliant client records.
- Coordinated with producers, underwriting, and billing teams to resolve complex account issues for trucking customers, enhancing policy administration and supporting account retention.
Supervisor
Sheraton Hotel
Raleigh, NC
09.2019 - 03.2020
- Trained and mentored staff on operational procedures and customer service standards.
- Resolved guest complaints promptly, maintaining high standards of hospitality and service recovery.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and employees.
- Supervised daily restaurant operations, ensuring efficient workflow and high-quality service standards.
Administrator
Leith Incorporated
Raleigh, NC
06.2017 - 04.2019
- Reviewed dealership paperwork and processed deposits to ensure accuracy and compliance.
- Developed and maintained filing systems, improving document retrieval accuracy.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC05-2011
Skills
- Classroom management
- Student engagement
- Educational Technology
- Google Classroom
- Interactive Presentations
- Data Management
- Data Analysis
- Office suite
- Time management
- Collaborative Learning
- Adaptable
- Relationship management
Timeline
Substitute Teacher
Teachers On Demand
03.2026 - Current
Math Teacher
East Wake High School
08.2024 - 06.2025
Math Teacher
Southwest Edgecombe High School
08.2022 - 06.2024
Quality Assurance Specialist
FedEx
12.2021 - 08.2022
Customer Service Representative
Brewer Insurance Group
02.2021 - 12.2021
Supervisor
Sheraton Hotel
09.2019 - 03.2020
Administrator
Leith Incorporated
06.2017 - 04.2019
Bachelor of Arts - Psychology
North Carolina Central University