Desiree Watts
Wytheville,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Batiks Etc And Sew What Fabrics
08.2015 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Office Manager/Accounting Bookkeeper
Ivanhoe Civic League, Inc
05.1989 - 07.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Applied Science - Accounting And Business Management
Wytheville Community College
Wytheville, VA06.1989
Skills
- Complaint Resolution
- Appointment Scheduling
- Paperwork Processing
- Data Entry
Timeline
Customer Service Representative
Batiks Etc And Sew What Fabrics
08.2015 - 07.2023
Office Manager/Accounting Bookkeeper
Ivanhoe Civic League, Inc
05.1989 - 07.2015
Associate of Applied Science - Accounting And Business Management
Wytheville Community College