Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Desiree L. Pacheco

Fullerton,California

Summary

Dynamic professional with a strong background in customer service and risk management, notably at Disneyland Park. Proven expertise in cash handling and conflict resolution, consistently delivering exceptional service. Successfully established risk reporting systems at Yamamava Casino, enhancing organizational awareness and minimizing financial impacts. Committed to excellence and integrity in all interactions.

Overview

33
33
years of professional experience

Work History

Cashier

Disneyland Park
10.2009 - Current
  • Greet guests entering location and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Restock hot food and drink tub, maintain cleanliness throughout day.

Cashier

Jiffy Lube
01.2004 - 09.2009

Cashier

Cleaned lobby

Helped with oil service

Up sell services

Risk Management Manager

Yaamava' Resort & Casino
07.1992 - 09.2002
  • Established a robust risk reporting system to provide timely updates to senior leadership on emerging risks.
  • Spearheaded the development of a comprehensive incident response plan, minimizing the financial impact of unexpected events while protecting company reputation.
  • Supported merger and acquisition activities by assessing potential risks associated with target companies, ensuring informed decisionmaking.
  • Championed a culture of risk awareness across the organization, fostering proactive identification and management of emerging threats.

Education

High School Diploma -

Barstow High School
Barstow, CA

Certificate - Medical Office Management

Concorde Career College
San Bernardino, CA
08.1992

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash register systems
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Cash drawer balancing
  • POS system operations
  • Payment collection

Timeline

Cashier

Disneyland Park
10.2009 - Current

Cashier

Jiffy Lube
01.2004 - 09.2009

Risk Management Manager

Yaamava' Resort & Casino
07.1992 - 09.2002

High School Diploma -

Barstow High School

Certificate - Medical Office Management

Concorde Career College
Desiree L. Pacheco