Desiree Mendoza
Santa Ana ,CA
Summary
At Round Table Pizza, I provided excellent customer service both in person and over the phone, ensuring accurate and timely orders. I used my bilingual skills (English/Spanish) to assist a diverse range of customers and improve communication. I supported my team during busy shifts by multitasking between cashier duties, phone orders, and maintaining the dining area, while resolving customer concerns quickly to create a smooth and positive experience for everyone.
Overview
4
4
years of professional experience
Work History
Cashier/customer Service
Round Table Pizza Tustin
Tustin, CA
02.2022 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided excellent service to enhance dining experience.
- Maintained cleanliness and organization of service area to ensure a welcoming environment.
- Balanced cash drawer at the end of shifts, ensuring accuracy in cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provide in-person and phone stomper service, taking and processing food order accurately.
Shift Supervisor
Round Table Pizza Tustin
Tustin, CA
02.2022 - Current
- Supervised team of staff members during shifts to ensure operational efficiency.
- Trained new employees on company policies and procedures for optimal performance.
- Implemented inventory management practices to minimize waste and maximize resource utilization.
- Monitored food safety standards to maintain compliance with health regulations.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Enhanced workflow processes, contributing to improved service speed and quality at the restaurant.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Foothill High School
Tustin, CA06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Issue resolution
- ID verification
- Bilingual Communication
- Multitasking
- Fast paced work environment
- Food safety & Cleanliness
Languages
English
Native or Bilingual
Timeline
Cashier/customer Service
Round Table Pizza Tustin
02.2022 - Current
Shift Supervisor
Round Table Pizza Tustin
02.2022 - Current
High School Diploma -
Foothill High School