Desirre Vega
Orlando,Florida
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Platos Closet. Proven ability to resolve complaints effectively while enhancing customer satisfaction. Skilled in shift leadership and relationship building, contributing to team success and operational efficiency. Punctual and reliable, committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Platos Closet
10.2023 - 01.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Front Desk Receptionist
Rosen Hotels & Resorts
04.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Po Processor
Rural King
01.2020 - 02.2022
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Education
Grissom High School
Huntsville, AL2021
Skills
- Handling customer complaints
- Relationship building
- Inventory management
- Shift leadership
- Customer service
- Active listening
- Punctual and reliable
Timeline
Shift Lead Manager
Platos Closet
10.2023 - 01.2025
Front Desk Receptionist
Rosen Hotels & Resorts
04.2022 - 08.2023
Po Processor
Rural King
01.2020 - 02.2022
Grissom High School
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