Desislava Yoncheva

∙ Provide exceptional fine dining service to guests in a high-volume, upscale restaurant environment

∙ Demonstrate expert knowledge of seasonal menus, wine pairings, and artisanal ingredients

∙ Guide guests through multi-course tasting menus, explaining preparation techniques and flavor profiles

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Developed new signature cocktails to support bar marketing brand and increase profits.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Trained new team members on restaurant procedures, menu items and performance strategies.