Desmond Amponsah
Germantown,NY
Summary
Welcoming Night Auditor with Two years of experience in customer service and financial reconciliation. Skilled at completing multy tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
10
10
years of professional experience
Work History
Night Auditor
Residence Inn Marriott
01.2022 - 02.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Sales Associate
Nordstrom
03.2018 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Residential Counselor
Riverside School
06.2014 - 01.2018
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Education
Associate of Arts - Social Sciences
Accra Polytechnic
Accra GhanaSkills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
Timeline
Night Auditor
Residence Inn Marriott
01.2022 - 02.2024
Sales Associate
Nordstrom
03.2018 - 11.2021
Residential Counselor
Riverside School
06.2014 - 01.2018
Associate of Arts - Social Sciences
Accra Polytechnic