Desmond Harold
Sparta,MI
Summary
Dynamic leader with a proven track record at Walgreens, enhancing sales growth by 8% through strategic pharmacy and retail initiatives and tight inventory control. Expert in medication therapy management and pharmaceutical knowledge. I excel in training and mentoring teams, boosting productivity and customer satisfaction. Skilled in problem-solving and operations, I drive success by focusing on achievements and leveraging both hard and soft skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Walgreens
11.2022 - Current
- Increase sales growth 8% through strategic merchandising, tight inventory control, and leveraging pharmacy programs and initiatives
- Lead multiple pharmacy initiatives within district and region to lead to increased area success
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Pharmacy Manager
Walgreens
08.2017 - 11.2022
- Increased pharmacy volume 4% through focus on immunizations, MTM, adherence, and other healthcare initiatives
- Decreased pharmacy inventory from 1.1 million to $700,000 through tight inventory procedures and excess inventory control
- Served as district point of contact for pharmacy knowledge and operational excellence and facilitated many initiatives with the district and area leadership team
- Successfully trained the first wave of technician immunizers at the start of the COVID-19 pandemic
- Trained pharmacy interns and newly hired pharmacy technicians.
- Responsible for hiring, training, and mentoring a team of 16 people including 3 pharmacists and 4 senior technicians.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Sales Manager
Klean Gutters Midwest
07.2013 - 08.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue from $400,000 to 1.2 million by developing a universal sales training manual and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
PharmD - Pharmacy
Ferris State University
Big Rapids, MI05.2017
Skills
- Leadership
- Outstanding communication skills
- Medication Therapy Management
- Pharmaceutical knowledge
- Direct Patient Care
- Training and mentoring
- Inventory Control
- Problem-Solving
- Work Planning and Prioritization
- Operations
- Talent Recruitment
- Goals and performance
Timeline
Store Manager
Walgreens
11.2022 - Current
Pharmacy Manager
Walgreens
08.2017 - 11.2022
Sales Manager
Klean Gutters Midwest
07.2013 - 08.2017
PharmD - Pharmacy
Ferris State University