Desmond Hobbs
Cincinnati,Ohio (OH)
Summary
Customer service oriented professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Projects and maintains a positive attitude and composure at all times. Known for building excellent customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
12.2021 - Current
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Ensure safety standards for customers and coworkers
- Assisted customers with selecting appropriate floor types and styles.
Fulfillment Lead
Lowes Home Improvment
03.2023 - 08.2023
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Processed more than 50 orders each shift with consistent record of meeting or exceeding productivity targets.
- Maintained and exceeded target goal for customer satisfaction
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
Merchandise Associate
Marshalls
06.2020 - 03.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Inspected merchandise for quality and arranged proper display location on floor.
- Received incoming merchandise and stored in correct stock locations.
Education
Associate of Arts - Multimedia And Web Design
Cincinnati State Technical And Community College
Cincinnati, OH12.2024
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2021
Skills
- Customer Service
- Selling
- Critical Thinking
- Flexibility
- Design
- Emotional Intelligence
- Effective Customer Communication
- Teamwork
- Special Needs Assistance
- Time Management
- Social Perceptiveness
Timeline
Fulfillment Lead
Lowes Home Improvment
03.2023 - 08.2023
Customer Service Associate
Lowes Home Improvment
12.2021 - Current
Merchandise Associate
Marshalls
06.2020 - 03.2023
Associate of Arts - Multimedia And Web Design
Cincinnati State Technical And Community College
High School Diploma -
Walnut Hills High School