Desmond Marshall
Cincinnati,OH
Summary
Dedicated customer service associate with strong problem resolution and team collaboration skills. Committed to delivering exceptional service and enhancing customer satisfaction through effective communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Women"s Shoes Customer Service Associate
Macy's
Cincinnati, OH
07.2023 - 12.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure seamless purchasing experiences.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels on the sales floor.
- Trained new associates on company policies, procedures, and customer service best practices.
- Actively participated in team meetings, contributing ideas for process improvements and enhanced customer experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Fulfillment Associate
Nordstrom
Cincinnati, OH
11.2022 - 12.2023
- Coordinated with team members to streamline picking, packing, and shipping processes.
Deli Clerk/Meat&Seafood Team Member
The Fresh Market
Cincinnati, OH
05.2022 - 10.2022
- Maintained cleanliness and organization of deli display cases and workstations
- Prepared various meats, cheeses, and specialty items according to established standards
Education
No Degree - Technology
DeVry Institute of Technology
Columbus, OHSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Women"s Shoes Customer Service Associate
Macy's
07.2023 - 12.2025
Fulfillment Associate
Nordstrom
11.2022 - 12.2023
Deli Clerk/Meat&Seafood Team Member
The Fresh Market
05.2022 - 10.2022
No Degree - Technology
DeVry Institute of Technology