Desmond Mckoy Jr
Clinton,MD
Overview
6
6
years of professional experience
1
1
Certification
Work History
Management Development Auto Damage Adjuster/Adjuster II
GEICO
06.2019 - Current
- Performed above proficiency in all core metrics achieving a merit increase every year with company
- Coached and trained 5 adjusters to proficient and satisfactory core metric results
- Supervised team of 8-10 adjusters for 6 weeks and handled escalations
- Successfully helped carry out pilot for Easy estimate claim handling which is now country wide and handling 100's of claims daily
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed claim workloads of over 60 claims on a weekly basis to completion with no insurance regulation issues
Management Development Auto Damage Adjuster
GEICO
07.2017 - 05.2019
- Successfully negotiated with licensed adjusters in multiple areas of the metro NY and Long Island area
- Collaborated with other management trainee colleagues on presentations
- Adhered to company and state regulations regarding claim handling
- Managed customer expectations and issues throughout entire claim process
- Met and exceeded company standards regarding core metric results
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Sales Consultant
SPRINT
12.2016 - 05.2017
- Analyzed customer's accounts for billing, selling, and general inquires
- Created need for and successfully sold high end accessories
- Consistently stayed aware of promotions and deals to maximize selling opportunities
- Successfully achieved sales goals on a monthly basis
Education
Bachelor of Science - Business Administration, Marketing and Financial Analysis
UNIVERSITY AT BUFFALO, The State University of NY
Buffalo, NY05.2017
Skills
- Microsoft Office
- Agile methodologies
- Problem solving
- Leadership
- WebEx teams
- Project management
- Procedural documentation
- Negotiating
- Change management
- Corporate Policies and Procedures
Certification
- PMP - Project Management Professional
Timeline
Management Development Auto Damage Adjuster/Adjuster II
GEICO
06.2019 - Current
Management Development Auto Damage Adjuster
GEICO
07.2017 - 05.2019
Sales Consultant
SPRINT
12.2016 - 05.2017
Bachelor of Science - Business Administration, Marketing and Financial Analysis
UNIVERSITY AT BUFFALO, The State University of NY