Desolyn Brown
Saint Petersburg
Summary
Enthusiastic teacher skilled in classroom management and relationship building. Experienced in adapting lesson plans to diverse learning needs, ensuring effective communication with parents, and promoting teamwork among students to support a collaborative learning environment.
Overview
10
10
years of professional experience
Work History
Teacher
Imagination Station Childcare And Preschool
St. Petersburg, FL
05.2023 - Current
- Developed engaging lesson plans tailored to diverse learning styles and developmental needs.
- Implemented classroom management techniques to foster a positive learning environment.
- Collaborated with parents to support children's educational progress and address concerns.
- Created age-appropriate activities that promote social, emotional, and cognitive development.
- Adapted teaching methods and materials to meet students' varying needs.
Pharmacy Technician
Publix
St. Petersburg, FL
12.2022 - Current
- Assisted pharmacists in dispensing medications and managing prescriptions.
- Maintained accurate inventory levels through regular stock audits and replenishment efforts.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Implemented process improvements to enhance medication retrieval efficiency and reduce wait times.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Maintained clean and organized work environment, adhering to health and safety standards.
Call Center Representative
Spectrum
St. Petersburg, FL
07.2022 - 09.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, maintaining composure in fast-paced environment.
- Documented interactions accurately in CRM system to ensure seamless service history.
- Assisted in training new representatives, providing guidance on protocols and tools.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Call Center Representative
Transamerica Life Insurance Company
St. Petersburg, FL
10.2016 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Education
Pinellas Technical College
St. Petersburg, FL02-2027
High School Diploma -
Dixie Hollins High
St. Petersburg, FL05-2005
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Student engagement
- Parent-teacher communication
- Classroom instruction
Timeline
Teacher
Imagination Station Childcare And Preschool
05.2023 - Current
Pharmacy Technician
Publix
12.2022 - Current
Call Center Representative
Spectrum
07.2022 - 09.2022
Call Center Representative
Transamerica Life Insurance Company
10.2016 - 03.2019
No Degree - Education
Pinellas Technical College
High School Diploma -
Dixie Hollins High