Despina Christodoulakis
Houston,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GFL Environmental
Houston, TX
08.2023 - Current
- Perform extensive daily data entry and account updates using TRUX and Excel.
- Prepare detailed reports to track collections, billing adjustments, and account activity.
- Process refunds, credits, and billing adjustments with strong attention to accuracy and compliance.
- Manage routing and scheduling for roll-off services and residential accounts.
- Oversee the customer portal, assisting customers with scheduling, payments, and account access.
- Support the offline team and sales reps by coordinating special billing requests and scheduling needs.
- Maintain and reconcile customer account records, ensuring all data is up-to-date and accurate.
- Meet daily and weekly collection targets, recovering an average of $10K per report.
- Coordinate with drivers, dispatch, and operations to quickly resolve billing or service issues.
- Provide front desk and receptionist coverage to support daily office operations.
Sales Supervisor
DSW Shoe Warehouse
Sugar Land, TX
05.2021 - 11.2022
- Verified incoming freight shipments, checked packing slips against purchase orders, and resolved discrepancies to maintain accurate inventory.
- Packed, staged, and organized merchandise for floor distribution and outgoing transfers as needed.
- Filed shipment paperwork and maintained daily inventory records to ensure compliance and accuracy.
- Managed warehouse operations by receiving truck deliveries, organizing stockrooms, and labeling products.
- Led heavy lifting and freight processing, coordinating team workflow to meet tight unloading and stocking deadlines.
- Enforced loss prevention and shrink control measures to protect inventory value.
- Scheduled labor hours and assigned tasks based on shipment size and workload.
- Handled cash duties, daily safe counts, and deposits when acting as closing manager.
- Resolved escalated issues and supported multiple store locations as needed to maintain operations.
- Trained and guided team members on receiving processes, inventory tracking, and merchandising standards.
Sales Associate
DSW Shoe Warehouse
Sugar Land, TX
07.2020 - 05.2021
- Organized racks and shelves to enhance visual appeal and promote merchandise.
- Handled cash transactions accurately while following cash handling policies.
- Built customer relationships to drive repeat business.
- Managed returns and exchanges per store policy.
- Provided product and promotion information via phone and in person to boost engagement.
- Restocked merchandise with signage to highlight promotions.
- Maintained clean, organized sales floors for productivity and customer satisfaction.
- Utilized in-store technology to assist customers in locating items.
Family Babysitter
Self Employed
Katy, TX
01.2019 - 06.2020
- Engaged children with games, puzzles, and reading.
- Maintained positive communication with children and guardians.
- Organized playroom and cleaned after activities.
- Prepared nutritious snacks and meals suited for age.
- Fostered enjoyable babysitting sessions through stories, games, and music.
- Assisted with bathing, dressing, and dental hygiene during bedtime.
- Modeled appropriate language, manners, and conflict resolution.
- Led diverse indoor and outdoor entertainment activities.
Education
High School Diploma -
Hastings High School
Houston, TXSkills
- Bilingual: English and Spanish
- Customer service
- Active listening
- Critical thinking
- Data entry
- Documentation
- Data collection
- Order fulfillment
- Shipping and logistics
- Time Management & Organization
- Account Management & Collections
Timeline
Customer Service Representative
GFL Environmental
08.2023 - Current
Sales Supervisor
DSW Shoe Warehouse
05.2021 - 11.2022
Sales Associate
DSW Shoe Warehouse
07.2020 - 05.2021
Family Babysitter
Self Employed
01.2019 - 06.2020
High School Diploma -
Hastings High School