DESRINE MAHARIO-KEENE
FARMERS BRANCH,TX
Summary
Detail-oriented professional with extensive experience in medical billing, insurance claims, collections, and patient services. Skilled in payment posting, accounts receivable management, insurance authorization, and resolving denied claims. Proven ability to manage billing operations, maintain HIPAA compliance, and provide excellent patient and customer service in fast-paced healthcare environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Associate / Cashier
HomeGoods
Euless, TX
10.2021 - 12.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock assessments and organization of merchandise displays.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and handling customer inquiries promptly.
- Trained new staff on store procedures, enhancing team performance and customer satisfaction levels.
Medical Billing / Collections / Payment Poster
Orthopedic Associates of Manhasset
Manhasset, NY
12.2010 - 02.2019
- Processed and posted payments accurately to patient accounts
- Reconciled daily deposits, ensuring financial accuracy and compliance
- Managed denial resolutions by researching and communicating with insurance providers
- Contacted patients regarding outstanding balances and established payment plans
- Trained and mentored junior staff on payment posting procedures
- Maintained strict HIPAA compliance and patient confidentiality
- Collaborated with administrative teams to meet billing and productivity goals
Patient Service Specialist / Medical Billing
Arnold Komisar, M.D. & Lenora Felderman, M.D
New York, NY
08.2007 - 06.2008
- Entered new patient demographic information and updated existing records
- Scheduled appointments, coordinated rescheduling, and sent reminders
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments
- Assisted with medical billing and patient account inquiries
- Coordinated insurance authorizations and pre-certifications
- Ensured compliance with HIPAA regulations
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Collections / Payment Poster / Appeals Specialist
Dennis Gross, M.D.
New York, NY
03.2000 - 08.2007
- Resolved overdue accounts and collected payments from insurance companies and patients
- Prepared and submitted insurance claims for processing
- Posted insurance and patient payments to accounts
- Managed patient account balances and billing inquiries
- Monitored aging accounts receivable reports to identify and address outstanding payments
- Organized documentation and prepared insurance appeals for denied claims
Education
No Degree - Medical Terminology Certificate, Medical Secretary
Mt. Sinai Enhancement Program
New York, NYNo Degree - Medical Coding & Outpatient Billing Certificate
Roxbury Institute
Jamaica, NY07-2003
No Degree - Health Information Technology Coursework
Borough of Manhattan Community College
New York, NYSkills
- Medical Billing & Collections
- CPT & ICD-10 Coding
- Insurance Authorization & Pre-Certification
- Payment Posting
- Accounts Receivable Management
- Claims Submission & Appeals
- Patient Scheduling
- Insurance Verification
- HIPAA Compliance
- Microsoft Office
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Teamwork and collaboration
Certification
- Medical Coding & Outpatient Billing Certificate
- Medical Terminology Certificate
Timeline
Retail Associate / Cashier
HomeGoods
10.2021 - 12.2025
Medical Billing / Collections / Payment Poster
Orthopedic Associates of Manhasset
12.2010 - 02.2019
Patient Service Specialist / Medical Billing
Arnold Komisar, M.D. & Lenora Felderman, M.D
08.2007 - 06.2008
Collections / Payment Poster / Appeals Specialist
Dennis Gross, M.D.
03.2000 - 08.2007
No Degree - Medical Terminology Certificate, Medical Secretary
Mt. Sinai Enhancement Program
No Degree - Medical Coding & Outpatient Billing Certificate
Roxbury Institute
No Degree - Health Information Technology Coursework
Borough of Manhattan Community College