Dessiah Reavis
Chesapeake,VA
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
year of professional experience
Work History
Host
Texas Roadhouse
Chesapeake, VA
02.2024 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Cleaned and restocked counter areas.
- Took reservations over phone and in person.
- Sat guest at a booth with silverware and rolls
- Was the #1 host from March through December
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
Indian River High School
Chesapeake, VASkills
- Telephone reception
- Customer engagement
- Dining room management
- Staff coordination
- Customer service
- Group reservations management
- Front of house organization
- Effective time management
- Reservation coordination
- Team collaboration
- Professional appearance
- Guest feedback
- Food allergy awareness
- Seating arrangements
- POS software
- Table assignment coordination
- Server support
- Multitasking proficiency
Timeline
Host
Texas Roadhouse
02.2024 - Current
Indian River High School