Dessine Wingfield
Pasadena,MD
Summary
Proven professional with experience at Giardina & Glubo DPM, adept in HIPAA compliance and fostering patient trust. Demonstrated ability to enhance clinic efficiency and patient care through meticulous medical records management and compassionate communication. Skilled in EMR/EHR systems and customer service, contributing to high client retention rates at Olde Tyme Barbershop. Reliable Medical Support professional with 4 years of experience in podiatry environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
13
13
years of professional experience
Work History
Front Desk and Medical Assistant
Giardina & Glubo DPM
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Barber
Olde Tyme Barbershop
09.2011 - 03.2020
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
High School Diploma -
Northeast High School
Pasadena, MD05.1991
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Reliable team player
- Compassionate
Timeline
Front Desk and Medical Assistant
Giardina & Glubo DPM
08.2020 - Current
Barber
Olde Tyme Barbershop
09.2011 - 03.2020
High School Diploma -
Northeast High School
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