DESTANIE HERNANDEZ
Covina,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Huntington OBGYN
01.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Office Manager
Cedarpointe Chiropractic Group
01.2020 - 01.2023
- Scheduled and confirmed appointments
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Entered patient information into system, including insurance, demographics and health history
- Gathered, transcribed and typed medical information into charts
- Trained new staff on office procedures and insurance processes
- Responding to high volume of calls and emails
- Documenting calls and updating call log with status updates.
Cashier
Sprouts Farmers Market Inc
03.2018 - 07.2020
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Chino High School
Chino, CA05.2015
Citrus College
Glendora, CASkills
- HIPAA guidelines
- Ability and willingness to learn
- Efficient problem solving
- Excellent ability to follow directions in a fast paced environment
- Comfortable with learning and using computer programs
- Ability to remain courteous in difficult situations
- Ability to work independently
Timeline
Medical Receptionist
Huntington OBGYN
01.2023 - Current
Office Manager
Cedarpointe Chiropractic Group
01.2020 - 01.2023
Cashier
Sprouts Farmers Market Inc
03.2018 - 07.2020
High School Diploma -
Chino High School
Citrus College