Destany Phengchanh
2812 Walnut Street
Summary
Experienced hospitality professional with a strong background in restaurants, bars, and customer-facing service environments. Skilled in cocktail service, guest relations, upselling, and maintaining a welcoming atmosphere Entrepreneurial experience adds reliability, organization, and strong interpersonal skills ideal for a hotel and lounge setting.
Overview
9
9
years of professional experience
Work History
Salon Owner/Operator
Self Employed
03.2021 - 09.2025
- Managed daily operations including client services, scheduling, payments, and customer communication. Built and maintained a loyal customer base through strong service and consistency.
- Maintained cleanliness and organization of salon environment for optimal client experience.
Server/Bartender
Big Crab
03.2024 - 12.2024
- Collaborated with kitchen staff to coordinate timely food and drink orders for patrons.
- Developed strong rapport with regular customers, enhancing overall dining experience.
- Resolved customer complaints swiftly, maintaining high level of service quality and satisfaction.
Salon Professional
Lash Lounge
04.2019 - 03.2021
- Delivered exceptional client service in personal-care and salon environments. Managed bookings, payments, ar istomer inquiries. Built strong client relationships through professionalism, communication, and attention to detail.
- Collaborated with team members to streamline appointment scheduling and improve workflow efficiency.
Server/Bartender
Hooters Inc.
02.2017 - 08.2019
- Provided high-quality cocktail and food service in fast-paced environment.
- Delivered attentive, personalized guest service to enhance the overall experience. Accurately took orders, handled cash and POS transactions, and managed tabs.
- Upsold cocktails, wine, and specials to increase check averages. Maintained cleanliness and organization of service areas while collaborating with bartenders and floor staff.
Education
High School Diploma -
Darnell Cookman
Jacksonville, FLSkills
Cocktail & beverage service Guest relations Upselling POS systems & cash handling Fast-paced environments Team collaboration Time management
Availability
Flexible schedule including evenings, weekends, and holidays
Timeline
Server/Bartender
Big Crab
03.2024 - 12.2024
Salon Owner/Operator
Self Employed
03.2021 - 09.2025
Salon Professional
Lash Lounge
04.2019 - 03.2021
Server/Bartender
Hooters Inc.
02.2017 - 08.2019
High School Diploma -
Darnell Cookman